Contact & support
Last updated: May 2, 2026
We're a small studio. You'll usually be talking to Tom — the developer behind the software. We try to respond to support email within 1 business day, and almost always within 3.
- Support (product issues, license problems, bugs): support@canopyapp.dev
- General inquiries (questions, partnerships, hello): hello@canopyapp.dev
- Privacy & data requests: support@canopyapp.dev
Office address
Paper Scissors SRL
Str. Pavel Roșca nr. 4, ap. 28
400118 Cluj-Napoca
Romania
Trade Registry no.: 54508823
Response times
- Initial acknowledgment: 1 business day
- Substantive response: 2-3 business days for most issues
- Refund requests: acknowledged within 2 business days; processed by Polar within 5-10 business days after approval
If you haven't heard from us within 5 business days, please follow up — occasionally emails are missed.
Payment & billing questions
Payments for our software are processed by Polar, our merchant of record. For questions about charges, invoices, or refund processing status, you can also contact Polar directly at support@polar.sh.
Complaints
We aim to acknowledge any complaint within 2 business days and resolve it within 10 business days of acknowledgment. If you're not satisfied with our response, EU consumers can use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr/.